Contact information
Contact Us
We're here to help. Whether you have a question about your order, need assistance with a return or exchange, or want to get in touch with our team — reach out and we'll get back to you as soon as possible.
Customer Support
Email: help@cotenbi.com
We aim to respond to all inquiries within 1 to 3 business days (Monday–Friday, Pacific Time, excluding US federal and California state public holidays).
Returns & Exchanges
To initiate a return or exchange, please email us at help@cotenbi.com with your order number and the details of your request, or complete the return form available at cotenbi.com. Our return window is 90 business days from the date you receive your order.
Business Address
Andrew James Cotey, doing business as Cotenbi Home
2648 Beecham Ct
Fairfield, CA 94533
United States
Business Hours
Monday–Friday, 9:00 AM – 5:00 PM Pacific Time
Closed on US federal holidays and California state public holidays.
Order Tracking
Once your order ships, you will receive a tracking number by email. You can track your shipment in real time at cotenbi.com/apps/parcelpanel.
Consumer Rights — California
If you are a California resident and believe your consumer rights have been violated, you may contact:
- California Attorney General's Office: oag.ca.gov
- California Department of Consumer Affairs: dca.ca.gov — Phone: 1-800-952-5210
You may also contact the Federal Trade Commission (FTC) at www.ftc.gov.