Contact information
Customer Service & Contact Details
Have a question about a product, an order, a return or anything else? This page lists every channel you can use to contact Cotenbi, our support hours and response times, and the legal details of the business behind the store.
1. Who You Are Dealing With
- Store: Cotenbi — cotenbi.com
- Legal owner: Andrew James Cotey, doing business as COTENBI HOME (a limited liability company)
- Tax ID (EIN): 42-3148081
- Business address: 2648 Beecham Ct, Fairfield, CA 94533, United States
- Activity: online retail of Halloween decorations
- Charges appear on your card statement as: COTENBI.COM
2. How to Reach Us
Choose whichever channel suits you: email help@cotenbi.com; the contact form linked in our footer; or the return form for returns, exchanges and cancellations. You can also write to us at Cotenbi, 2648 Beecham Ct, Fairfield, CA 94533, United States. Quoting your order number lets us find your purchase immediately.
3. If You Are Not Satisfied
We take complaints seriously. Write to help@cotenbi.com (subject "Complaint") or use the contact form; you will get an acknowledgement within 2 business days and a substantive answer within 10. Should we fail to resolve the matter, you keep the right to raise it with the California Attorney General's consumer protection office, the FTC, or your state's consumer agency.
4. When We Are Available
We answer Monday to Friday, 9:00 AM – 6:00 PM (Pacific Time (PT)). Expect a reply within 2 business days — often sooner. Automated order confirmations, shipping updates and tracking links go out around the clock.
5. Accessibility Assistance
We want everyone to be able to shop with us. If you have difficulty using any part of cotenbi.com because of a disability, contact us at help@cotenbi.com and we will help you complete your purchase or find the information you need, and use your feedback to improve the Site.
Last updated: September 25, 2026.