Privacy policy

Privacy Policy

This Privacy Policy describes how Cotenbi ("we", "us"), operated by Andrew James Cotey, collects, uses, shares and protects personal information when you visit cotenbi.com or buy from us, and the choices and rights you have. Effective date: September 25, 2026.

Information We Collect

We collect the following categories of personal information:

• Identifiers and contact details — name, email address, shipping and billing address, phone number, provided when you order or contact us.
• Order and payment information — products purchased, order value, and payment details. Card numbers are collected and processed directly by Shopify Payments (powered by Stripe); we see only the last four digits and the payment method.
• Account and communication data — messages you send us, reviews you submit, and your customer service history.
• Device and usage data — IP address, browser type, device identifiers, pages viewed, referring URLs and interactions with the Site, collected automatically through cookies and similar technologies (see our Cookie Policy).
• Marketing preferences — whether you have subscribed to or unsubscribed from our emails.

Data Controller

The business responsible for your personal information is Andrew James Cotey, doing business as COTENBI HOME, 2648 Beecham Ct, Fairfield, CA 94533, United States, reachable at help@cotenbi.com. Our store runs on Shopify, which hosts the Site and processes orders on our behalf. This policy applies to information collected through cotenbi.com, by email and our contact and return forms.

Retention Periods

Retention is tied to purpose: transaction data stays for 7 years (tax and warranty), support tickets for 3 years, marketing consent records until you opt out plus a suppression record so we do not contact you again, and technical logs for up to 12 months. After that, we delete or anonymize the data unless we must keep it for a legal claim or a statutory obligation.

Sharing Your Information

We do not sell your personal information, and we share it only as needed to run our business: with Shopify (platform hosting, checkout and order management); payment processors (Shopify Payments (powered by Stripe) and the payment methods you choose) to authorize payments and prevent fraud; shipping carriers and fulfillment partners such as USPS, UPS and JS Express located in the United States, China and the European Union, who receive your name, address and phone number to deliver your order; tracking, email and customer service tools that help us communicate with you; analytics and advertising partners (such as Google and Meta) that process usage data through cookies as described in our Cookie Policy; and authorities or advisers when required by law, to enforce our terms, or to protect rights and safety. If the business is sold or merged, customer data may be transferred to the successor under the same commitments.

Purposes of Processing

Your information is used for the purposes for which you gave it and for related purposes you would reasonably expect: fulfilling and shipping orders and keeping you informed about them; answering questions and resolving problems; detecting and preventing fraudulent transactions; meeting our legal and accounting obligations; understanding how the Site is used so we can improve it; and marketing, only where you have agreed or where the law allows us to contact existing customers about similar products, always with an easy way to opt out.

Minors

We do not sell to or knowingly collect data from children under 13 (COPPA). Should we learn that we hold information from a child under 13 without verified parental consent, we delete it. Parents or guardians who have concerns can reach us at help@cotenbi.com.

Security

Your data travels over encrypted connections, card payments are handled by PCI-compliant processors so full card numbers never reach us, and only authorized staff can access customer records. We rely on Shopify's security infrastructure for hosting. While we work hard to keep information safe, no system is invulnerable; in the event of a security incident involving your personal information, we will inform you and the authorities in accordance with applicable breach-notification laws.

Your Privacy Rights (United States)

We extend the following rights to every customer in the United States, whether or not your state's privacy law applies to a business of our size: to know what data we have about you and receive a copy; to correct it; to have it deleted, except what we must keep for orders, taxes or disputes; and to opt out of marketing, targeted advertising (controls on the Cookie preferences page) and any sale or sharing of personal information (we sell none). Requests go to help@cotenbi.com; we confirm your identity through your order email and answer within 45 days, and you can appeal a refusal by replying. Exercising your rights never affects the price or service you receive. California residents: the California Consumer Privacy Act (CCPA), as amended by the CPRA, Civ. Code § 1798.100 et seq. may grant additional rights, enforceable through the state Attorney General. We do not respond to Do Not Track browser signals; we do treat a Global Privacy Control signal as an opt-out of targeted advertising cookies.

Marketing Emails

If you subscribe to our newsletter or make a purchase, we may send you promotional emails about products, offers and news from Cotenbi. Every marketing email identifies us as the sender, includes our postal address (2648 Beecham Ct, Fairfield, CA 94533, United States) and contains an unsubscribe link; opt-out requests are honored within 10 business days, as required by the CAN-SPAM Act, and you will continue to receive transactional emails about your orders. You can also unsubscribe by writing to help@cotenbi.com.

Contact Us About Privacy

Privacy requests and questions: help@cotenbi.com (subject "Privacy") · contact form · post: Andrew James Cotey, 2648 Beecham Ct, Fairfield, CA 94533, United States.

Updates

This policy is reviewed regularly. When we change it, the new version is posted here with a new effective date; significant changes are also communicated by a notice on the Site or by email. We encourage you to check this page from time to time.

Effective date: September 25, 2026.