Privacy policy

Privacy Policy

Last updated: June 2026

This Privacy Policy explains how Andrew James Cotey, doing business as Cotenbi Home (EIN: 42-3148081), collects, uses, and protects the personal information of visitors and customers of cotenbi.com. By using this website, you agree to the practices described in this policy.

1. Data Controller

Andrew James Cotey, doing business as Cotenbi Home
2648 Beecham Ct, Fairfield, CA 94533, United States
Email: help@cotenbi.com

2. What Information We Collect

Information you provide directly:

Full name, email address, phone number
Delivery address
Payment information (processed by Shopify Payments — Cotenbi Home does not store your card details)
Communications you send us, including return or support requests

Information collected automatically:

IP address, browser type, device information
Pages visited, time spent on site, referring URLs
Cookie and tracking data (see our Cookie Policy)

3. How We Use Your Information

To process and fulfill your orders and send you order confirmations and shipping updates
To handle returns, exchanges, refunds, and customer support requests
To comply with legal obligations under applicable US federal and California state law
To improve website functionality and user experience through analytics
To send marketing communications, where you have given your consent

4. Legal Basis for Processing

Cotenbi Home processes your data on the following bases: performance of a contract (fulfilling your order); compliance with legal obligations (tax, accounting, consumer protection); legitimate interests (fraud prevention, website security); and your consent (marketing emails, analytics cookies).

5. Sharing Your Information

Cotenbi Home does not sell or rent your personal data. We may share your data with the following categories of third parties solely for the purposes described above:

Shopify Inc. — e-commerce platform and payment processing (Shopify Payments)
Shipping carriers — to deliver your order to the address you provide
ParcelPanel — order tracking service (cotenbi.com/apps/parcelpanel)
Google LLC — website analytics (Google Analytics) and advertising (Google Ads)
Meta Platforms Inc. — advertising performance measurement (Meta Pixel)

All third-party processors are required to handle your data in accordance with applicable privacy law.

6. California Consumer Privacy Act (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to know: you may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purposes for collecting it, and the categories of third parties with whom it is shared.
Right to deletion: you may request that we delete personal information we have collected from you, subject to certain legal exceptions.
Right to correct: you may request that we correct inaccurate personal information we maintain about you.
Right to opt out of sale or sharing: Cotenbi Home does not sell or share personal information for cross-context behavioral advertising purposes.
Right to non-discrimination: we will not discriminate against you for exercising any of your CCPA rights.

To exercise your California privacy rights, contact us at help@cotenbi.com. We will respond to verified requests within 45 days as required by law.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy and to comply with our legal obligations — including tax and accounting requirements. Order records are typically retained for a minimum of 5 years. You may request deletion of your data by contacting us at help@cotenbi.com, subject to applicable legal retention requirements.

8. Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Payment transactions are encrypted via SSL and processed through Shopify Payments, which is PCI-DSS compliant. However, no data transmission over the internet can be guaranteed to be 100% secure.

9. Cookies

We use cookies and similar tracking technologies on cotenbi.com. For full details, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. Cotenbi Home is not responsible for the privacy practices of those sites and recommends that you review their privacy policies independently.

11. Governing Law

This Privacy Policy is governed by the laws of the State of California and applicable US federal law, including the California Consumer Privacy Act (CCPA), the California Consumer Legal Remedies Act (CLRA), and FTC regulations. For questions or complaints regarding data privacy, you may also contact the California Attorney General's Office at oag.ca.gov or the Federal Trade Commission at www.ftc.gov.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be published on this page with an updated date. We encourage you to review this policy whenever you visit our website.